FAQ

How do I create my own group?
You are able to create as many groups as you'd like and there is no limit on how many members can be in each group. But keep in mind that you can only c...
Sun, 19 Jan, 2020 at 3:27 PM
How do I change the captain of a group?
Before we get into how to change the group captain, let's define the roles of the different member types. Captain This is the person whose name is ...
Thu, 29 Oct, 2020 at 7:12 PM
I am getting a popup message saying that "A data breach on a site or app exposed your password."
If you see this message, it's important to realize it does NOT mean that GroupValet has been hacked or compromised. This popup is a security featu...
Sun, 27 Sep, 2020 at 11:11 AM
I don't receive emails from GroupValet
Email deliverability is a world unto itself and we do a lot to ensure our emails are delivered to your inbox.  But this is an art, not a science, and things...
Thu, 30 Nov, 2023 at 7:57 AM
There is no Signup button in the emails I receive
There are a number of different types of emails that are sent from GroupValet.  Some are similar looking.  Please see below for the differences between two ...
Sat, 16 May, 2020 at 12:55 PM
What are the different types of notices sent out by GroupValet?
There are a number of communications sent and we use the various, specific names throughout the system. 1. Invitation: an email inviting a person to joi...
Sun, 14 Jun, 2020 at 3:17 PM
I have a gmail account and I'm not receiving emails from GroupValet
Gmail has a Promotions tab and it's likely that their algorithm is putting the emails there.  Please check your Promotions tab and if you find emails fr...
Wed, 15 Nov, 2023 at 4:56 PM
Some members say they are not receiving any emails from GroupValet. How do I check?
There are many reasons a member might not receive emails.  The most common cause is that the member accidentally marked an email from GroupValet as spam.  W...
Sat, 13 Jan, 2024 at 7:37 PM
I don't know my password, or I'm not able to reset my password
You can reset your password anytime by clicking here - https://grpvlt.co/password. If you've already tried that and it didn't work, please conta...
Sun, 16 Dec, 2018 at 12:03 PM
How can I consolidate or reduce the notices I receive from GroupValet?
There are a few things you can do to control the number of notices you receive.  If you log into GroupValet at www.groupvalet.com and click on Profile in th...
Sun, 10 Nov, 2019 at 2:18 PM