FAQ

I was signed up or cancelled from an event, but I didn't do that
This can sometimes happen but it's nothing nefarious.  In our emails we use "Single Sign On" (SSO), which means when you click a link or a but...
Tue, 21 Jun, 2022 at 7:29 PM
I'm not able to create, or re-activate, a subscription for a private group
If you are trying to find out how to create a subscription, view this FAQ Article. If you are on a mobile device and you're trying to add a subscrip...
Wed, 1 Feb, 2023 at 5:55 PM
Can people share an email address, and how does that work?
We understand that couples will often share an email address, so we've build GroupValet in a way that will allow multiple individual accounts to share a...
Thu, 9 Feb, 2023 at 9:56 AM
Why do I see an email address that ends with members.groupvalet.com in my email program?
Let's start with understanding one of the many reasons emails can be marked as spam by your Internet Service Provider (ISP).  An ISP is the company you ...
Wed, 22 Nov, 2023 at 6:02 PM
How to prevent GroupValet emails from being marked as spam
Email services automatically classify messages as "spam" if they look spammy. And in general, they do a pretty good job. But those filters aren...
Thu, 30 Nov, 2023 at 7:49 AM
All our signups have disappeared - Jan 1, 2024
Update: Jan 2, 2024 3:00pm ET Amazon completed the restore process and we have started the restore of the signups.  There are 4 tables to be restored, the ...
Tue, 2 Jan, 2024 at 3:20 PM
How do I update the GroupValet app?
From your device you can go to one of these links to update the app. Apple/iOS Android
Wed, 17 Jan, 2024 at 1:01 PM
How to use Auto Login or Remember Me
If you check the Auto Login or Remember box you won't have to log in each time you visit the site. Instead, we'll place a cookie in your web browser...
Mon, 1 Apr, 2024 at 3:37 PM
Who are confirmation emails sent from?
Confirmation emails are sent once per hour.  They include confirmations for responses that were made in the previous hour.  Since it's possible, and lik...
Sun, 21 Apr, 2024 at 12:13 PM
How to add an attachment to a message sent from the Group Message Center
From the Group Message Center you cannot add an attachment to a message.  However, you can send a file from the Group File Library, and that process is very...
Wed, 1 May, 2024 at 5:45 PM