There are many reasons a member might not receive emails. The most common cause is that the member accidentally marked an email from GroupValet as spam. When that happens, we automatically stop sending emails to them.
Community and Group Managers can check if emails are being delivered to members. Under the Manage tab, go to "Email Deliverability". Select the email address you want to check and you'll get a report of all emails sent to that person from GroupValet over the last 30 days. In that report, you'll see:
- The date and time the email was sent.
- The name and email of the person who sent it.
- The subject line of the email.
- Whether the email was delivered or rejected, along with the reason it was rejected.
- If it was rejected because of a spam complaint, the manager is able to whitelist the address so it will start receiving emails again.
- The number of opens and clicks for each email.
Community Managers can also find this on the Staff Dashboard under the Member Management section.
To see some common reasons users might not receive emails, read this FAQ Article.